client relations
Consistency and 9 Other Things that Help Firms Retain Clients for the Long Haul
You don’t need to have a Ph.D from Slick Marketing University to understand a basic truth in running a small law firm: it is cheaper, quicker and easier to hold on to a good client than it is to find a new one. Now, I know… some practice areas have episodic engagements by nature. You…
Read MoreDo I Have a Case? Let’s Talk About It
“Do I have a case?” It seems like such a simple question. One that would seemingly lend itself immediately to an IRAC analysis (that’s Issue, Rule, Analysis, and Conclusion for those of you who have effectively blocked out your first year of law school). This question, maybe more than any other, is littered with legal…
Read MoreListen Up
In the hope that I might improve myself and help another lawyer suffering from my same affliction, I want to confess a character defect. I am not a good listener. For as long as I can remember, I have been a poor listener. I don’t think that I’m an inconsiderate or unkind person. I want…
Read MoreKeeping Your Clients in the Dark
Disclosing a Mistake to Your Client
