client relations
I Am a Lawyer’s Lawyer
When people ask me what I do for a living, I like to say that I dig lawyers out of ditches. Since I don’t look like a tow truck driver, I am often met with confused looks. So, I explain that I help lawyers fix mistakes and resolve claims. People often say, “Wait, you help…
Read MoreLearning to Fail Well: Lessons from 1L Year
“That’s the thing about the highs; they don’t last forever. Luckily, neither do the lows.” I could not believe my eyes. My first Contracts I exam, and not only did I fail, I failed terribly! At North Carolina Central University’s School of Law, we are fortunate to have a set of exams known as “first…
Read MoreConsistency and 9 Other Things that Help Firms Retain Clients for the Long Haul
You don’t need to have a Ph.D from Slick Marketing University to understand a basic truth in running a small law firm: it is cheaper, quicker and easier to hold on to a good client than it is to find a new one. Now, I know… some practice areas have episodic engagements by nature. You…
Read MoreDo I Have a Case? Let’s Talk About It
“Do I have a case?” It seems like such a simple question. One that would seemingly lend itself immediately to an IRAC analysis (that’s Issue, Rule, Analysis, and Conclusion for those of you who have effectively blocked out your first year of law school). This question, maybe more than any other, is littered with legal…
Read MoreListen Up
In the hope that I might improve myself and help another lawyer suffering from my same affliction, I want to confess a character defect. I am not a good listener. For as long as I can remember, I have been a poor listener. I don’t think that I’m an inconsiderate or unkind person. I want…
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