Articles
Service by Any Other Means May Not Be Service at All
When I received a call from an insured asking whether discovery requests had to be served through Odyssey, my first thought was that discovery requests are not filed. Odyssey comes into play when one is filing documents, so Odyssey does not apply to the service of discovery. Obviously, that’s wrong. But maybe some of you…
Read MoreThe Hidden Costs of Unused Technology: A Paralegal’s Opportunity to Add Value
Law firms are investing more in technology than ever before. Practice management systems, document automation tools, e-discovery platforms, AI-assisted research – the list continues to grow. Yet in many firms, a surprising reality exists: the technology is there, but it isn’t being used – or at least not used effectively. This phenomenon is often referred…
Read MoreTurning Legal Conversations into High-Value Services
An Interview with Hilary Bowman, Founder of Querious® Every client conversation is a high-stakes moment. Whether it’s an initial consultation, strategic planning session, or advisory call, lawyers are expected to listen carefully, issue-spot in real time, provide sound advice, and document everything properly afterward. Hilary Bowman, founder of Querious, believes technology can help attorneys do…
Read MoreLawyering While Distracted: The Hidden Influence of the Attention Economy
I read a lot of online content about meditation and mindfulness so that I can discuss these topics in my wellness articles and presentations. It seems harmless enough. But somewhere along the way, I discovered that these searches triggered a subtle form of algorithmic manipulation that has resulted in a disturbing number of unnecessary and…
Read MoreNavigating NC’s E-Filing System: Practical Tips to Reduce Risk and Frustration
For many North Carolina lawyers, the courts’ e-filing system remains a source of daily frustration. Even experienced attorneys find that small missteps – missed notices, incomplete searches, or assumptions about service – can create outsized risk. The reality is this: many of the challenges lawyers face with e-filing are systemic, county-specific, and not intuitive. Understanding…
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