blog client relations
Managing Client Expectations
Managing client expectations is critical for building trust, fostering positive relationships, and ensuring client satisfaction. Clear communication about goals, timelines, and results helps clients understand what to expect and reduces the risk of misunderstandings or dissatisfaction. By being transparent, forthcoming, and realistic on the front end, you can strengthen client confidence and achieve mutually beneficial…
Read MoreThe Client with Questionable Capacity
I frequently get calls from lawyers who have been asked to draft testamentary documents for elderly clients who are struggling with serious and sometimes terminal physical health issues and/or questionable cognitive abilities or dementia. Many times, the lawyer has been contacted by a child, spouse, or other family member of the prospective client. These scenarios…
Read MoreDefending a Client with a Victim Mentality
Defending any client in a courtroom is a complex and multifaceted endeavor. When it comes to representing clients with a pronounced victim mentality, the challenges intensify. The intersection of psychology, jury perception, and legal strategy forms a unique landscape that defense lawyers must navigate meticulously. This article will explore why defending clients with a victim…
Read MoreThe Risks of Representing Friends
For lawyers, representing friends can seem like a kind thing to do. However, mixing personal relationships with professional responsibilities can result in a variety of complications and ethical dilemmas. While the intention may be good, doing so can compromise your objectivity, professionalism, and even result in legal or disciplinary consequences. 1. Loss of Objectivity When…
Read MoreThe Accidental Client
Accidental clients have always been a problem for lawyers. These are the people who ask you a question about a claim they might have or a transaction they are navigating. Often, they are just looking for some free legal advice. At other times, they may be seriously considering the idea of retaining you to represent…
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