blog client relations
The Masks We Wear: A Halloween Reflection on Authentic Lawyering
When you stop to think about it, Halloween is a curious holiday. It began as an ancient Celtic festival marking the end of the harvest season and a night when the spirits of the dead roamed the Earth. Centuries later, Christians transformed it into All Hallows’ Eve, a prelude to All Saints’ Day, which was…
Read MoreThe Codependent Lawyer
In the legal profession, self-sacrifice is often treated as a badge of honor. Many lawyers believe that their value is proven by being endlessly available to clients, even at the expense of their own health or family life. Returning calls at midnight, carrying the weight of a client’s stress, and pushing aside personal needs are…
Read MoreHow to Deal with Difficult Clients
Every lawyer will eventually encounter at least one difficult client. It may be the client who doesn’t return calls, the client who never stops calling, the one who questions every piece of advice, or the one whose expectations are wildly unrealistic. These situations can be frustrating and can pose real liability and ethical risks if…
Read MoreWhen Saying “No” is the Best Legal Advice
As lawyers, we often feel a strong pull to help everyone who walks through our doors. After all, we are trained to solve problems, advocate for clients, and defend clients’ interests. But sometimes, the best advice we can give a prospective client is to walk away. Consider this scenario: A prospective client contacts a lawyer…
Read MoreProtecting Confidentiality When Traveling Abroad
Recent reports show that U.S. Customs and Border Protection (CBP) is increasingly searching the electronic devices of international travelers, including lawyers. In an article written for the ABA Journal, Anna Stolley Persky suggests that lawyers need to take measures to protect confidential client information when traveling abroad. Between April and June 2025, CBP conducted nearly…
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