business of law
Using Client Satisfaction Surveys to Improve Your Practice
Lawyers often resist client satisfaction surveys. We assume clients won’t answer honestly, won’t take the time, or (if we’re really honest) we simply don’t want to invite feedback we can’t control. But as Ray Gross explains in his recent Attorney at Work article, Client Satisfaction Surveys: Five Quick Questions to Ask, avoiding feedback doesn’t protect…
Read MoreAI for Contract Drafting
Artificial intelligence has officially become a practical tool in everyday legal work, not just for litigators but also for transactional lawyers. A recent American Bar Association article, How Lawyers Are Using AI to Draft Better Contracts Faster by Megan Mulligan (Oct. 7, 2025), offers a useful snapshot of how lawyers are already incorporating AI into…
Read MoreQ&A with Brenda Barnes: Introducing the PracticeBlueprint™ Accelerator
Build the Business Behind Your Practice: Brenda Barnes Launches the PracticeBlueprint™ Accelerator Q: Brenda, you’ve had an impressive career in law firm finance. Can you share a bit about your background? Brenda Barnes: Absolutely. I bring over 35 years of experience working with law firms. I began my career as a law office administrator, where I…
Read MoreWhat Lawyers Can Learn from Chick-fil-A
Many lawyers would not think to look to a fast-food restaurant for inspiration. Yet, Chick-fil-A’s drive-thru, a marvel of hospitality and operational flow, offers a surprisingly instructive lesson for law firms seeking to deliver better client service without sacrificing quality or professionalism. At peak hours, cars wind around Chick-fil-A buildings like a ribbon, yet customers…
Read MoreInvesting in Your Team: Tips to Maximize Staff Potential and Reduce Turnover in Your Law Firm
It has been said that an organization is only as strong as its weakest link. When a member of an organization is burned out, lacks competence, or simply doesn’t adhere to the organization’s mission and values, this can negatively impact the organization’s performance. This is true for law firms. When staff in the firm are…
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