client-relations

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Customer Service: New Rules for a Social Media World by Peter Shankman
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Easy Self-Audits for the Busy Law Office by Nancy Byerly Jones
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Law Is a Buyer’s Market: Building A Client-First Law Firm
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Magnetic Selling: Develop the Charm and Charisma that Attract Customers and Maximizes Sales by Robert W. Bly
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Raving Fans: A Revolutionary approach to Customer Service by Ken Blanchard and Sheldon Bowles
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The Lawyer’s Guide to Governing Your Firm by Arthur G. Greene
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Through the Client’s Eyes: New Approaches to Get Clients to Hire You Again and Again by Henry W. Ewalt and Andrew W. Ewalt
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