Keeping Your Clients in the Dark
What do you think is the number one complaint clients have about their lawyers? It is not lack of knowledge or competence. It is not even dissatisfaction with the outcome of a matter or the cost to the client. A BTI Consulting Group Survey indicates that failure to keep a client adequately informed is far and above the number one complaint clients have. Read More +
Disclosing a Mistake to Your Client
Even the most knowledgeable and conscientious attorneys may sometimes make a mistake in representing their clients. Many mistakes are minor and do not adversely affect the client’s case. Read More +
Practice Points With Mark Scruggs - “Limited Scope” Representations
Rrecommendations for a successful limited scope representation. Read More +
Practice Points with Mark Scruggs: Improve Your Practice by Improving Your Engagement Agreement
A review of engagement agreements. Read More +
Practice Points with Mark Scruggs: The Accidental Pro Bono Client
The accidental pro bono client (i.e., non-paying or slow-paying client) Read More +
Practice Points with Mark Scruggs: It’s a New Year; Fire a Client!
Five reasons why you should review your client files this New Year and fire at least one client. Read More +
Practice Points with Mark Scruggs: The Intake Interview - One Path to a Satisfied Client (And Lawyer)
A solid intake interview will go a long way to making sure the cases you choose to work on are fulfilling for you and your clients. Read More +
Practice Points with Mark Scruggs: The Trustee’s Duty of Neutrality
Do you ever serve as trustee of a client’s trust? Read More +
Practice Points with Mark Scruggs: What Should I Tell My Client about Social Media?
Social media, clients and ethics Read More +
The Lawyer Who Was Totally Unfiltered
There was once a lawyer who had a habit of starting sentences with, “I hope this doesn’t offend you, but ….” Read More +
From Barrister to Barista: A Lawyer’s Journey
The secret to a happier and more successful Law Life is as simple as a cup of coffee. Read More +
Practice Points with Mark Scruggs: Conflicts and Confidentiality – the Bane of an Estates Lawyer
Practice Points with Mark Scruggs - Conflicts and Confidentiality Read More +
Section 230: How a 24-Year-Old Media Law Safeguards Your Client’s Website
Revisiting Section 230 Read More +
How Prospective Client Consultations Could Impact You — ABA Formal Opinion 492 Explained
Formal Opinion 492 - Read More +
The Lawyer Who Heard a Strange Whisper
Once there was a lawyer who woke in the middle of the night to a strange whisper. Read More +
How I Got Hooked by a Fishy Client
The fish story of a client who got caught cheating and tried to get off the hook. Read More +
The Passionate Plaintiff With an Upset Stomach
A story of someone with a passionate dislike for his neighbors and how they don't necessarily make a good client. Read More +
Assessing the Legal Capacity of Our Clients
Tips for discerning diminished capacity when it is not immediately evident. Read More +
That Christmas When Santa Became an Adverse Party
The tale of a naughty client who sued Santa Claus. Read More +
Legal Marketing: Are You a “Do-It-Yourselfer”?
Do you need help deciphering marketing jargon and understanding analytics? Are you promoting your law firm on a shoestring budget? If so, register now for the DIY Legal Marketing Workshop to be held August 7 at Campbell Law School. Legal marketing professionals from the Triangle will be sharing tips designed f… Read More +
