Readers Write About Client Experiences – Good and Bad
Responses from readers provide insight to client relations and office management. Read More +
The Secret to Making Your Practice Bloom
Tips for a better client client experience Read More +
Client’s Guide to Understanding a Lawyer’s Trust Account
Have you found yourself stuck or at a loss for words when trying to explain your trust account to clients? Especially trying to explain the trust account in terms your clients will understand (i.e., non legalese talk)? As lawyers, you have lots of resources and CLE’s available to you to help … Read More +
Do You Have Bugs Bunny For a Client?
Bugs Bunny might be one of the most popular cartoon characters of all time, but you wouldn’t want him as a client. He’s a cocky, brash, know-it-all. He has an annoying habit of showing up at inopportune moments without an appointment. He’s addicted to carrots. Worst of all, he doesn’t … Read More +
Draw Clients a Roadmap to Avoid Communication Claims
The importance of client communications in preventing malpractice claims Read More +
Dealing with Challenging Clients
Tips for handling the stress of difficult clients Read More +
9 Ways To Wow Clients in 2013
Thinking like a client to improve client relations Read More +
Doing Business With a Client Creates a Conflict of Interest
The dangers of doing business with a client and ethical duties under Rule 1.8 Read More +
Seven Fee-Billing Tips to Save Your Sanity
Tips for the billing process and to aid in actually getting paid Read More +
Achieving Better Client Service by Using Client Surveys
Serve your clients better by asking their opinion Read More +
Prize-Winning Clients
Tips on attracting and choosing excellent clients Read More +
What Time is the 3:00 Parade?
Communicate with your clients by first listening to them Read More +
Practice What You Preach
Think twice before suing a client for unpaid fees Read More +
Clients Want Value
But their definition of value might be different than yours Read More +
Confirming Client Relationships Through Letters
Engagement, dis-engagement and non-engagement Read More +
