Your Practice

A law office operates as a team, and like any successful team, its performance hinges on strong communication, collaboration, and commitment. Paralegals and legal assistants play a crucial role as key members of this team. They are often the first point of contact for clients, interacting with them daily and establishing the initial impression of the firm. Paralegals and legal staff handle a wide range of responsibilities, both big and small, that keep the office running smoothly. They train new hires, resolve urgent issues, provide reassurance to anxious clients, manage phone calls, and answer important questions. In many ways, they become the public face of the firm, embodying its professionalism and commitment to service.

The Risk Management for Legal Support Staff Practice Guide is designed to help law firms maximize the benefits of its support staff while minimizing potential risks.