Jay Reeves

Are emojis a good way to clarify your emotional intent in an email or text message? Or are they a good way to get yourself in trouble? The answer to both questions is yes. Emoji use is practically universal, according to this piece in the Wall Street Journal. Twenty-six million custom emojis have been created… Read More

You don’t have to passively accept a negative online review that you think is untrue or unfair – but if you choose to respond, make sure you do so in a “proportional and restrained” manner. Even more importantly: be careful not to disclose any confidential information. Those directives… Read More

Right now – as you’re reading this – you might be sitting on a motherlode of new business that’s just waiting to be reeled in. This goldmine consists of prospective clients who consulted with you but didn’t end up hiring you. How to convert them into paying clients? By following u… Read More

Building healthy relationships is important for your law practice – but it’s even more important for your Law Life. For practicing lawyers, work and home are inextricably linked. When one is lacking, the other suffers as well. But the key to keeping both areas thriving is the same: strong relation… Read More

If you’ve been at your firm for 12 months, are you celebrating your “first-year anniversary?” If you’re moving closer to a target, is it grammatically correct to say you’re “honing in” on it? And does your head “literally” explode when you try to remember … Read More

Here’s some risk management advice: if you tell your firm you worked 3,173 billable hours and more than 700 nonbillable hours in a single year – including billing for depositions you didn’t attend – expect to receive some raised eyebrows. You might also expect to be reported to the Stat… Read More

A story of how a single phone call changed a lawyer's perspective on her practice. Read More

Don’t look now, but we’re entering the second quarter of 2020. I know, I know. It seems like the year just started, and here we are welcoming the first buds and blossoms of Spring. Time tends to slip away, especially in a profession that moves and changes as quickly as the law. That’s why it… Read More

Try to guess how many times the average person touches their cell phones each day. Five hundred, perhaps? A thousand? Try more than 2,600 times. And when it comes to “extreme” users – a category into which many lawyers fall - the number soars to 5,400 times daily. That adds up to a million t… Read More

Here’s a risk management tip: always go the extra mile to resolve fee disputes with your clients without resorting to litigation. If you sue your client to collect the unpaid fee, there’s an excellent chance you’ll be hit with a counterclaim alleging professional negligence. And if your clien… Read More

Great ideas for growing your practice could be going unnoticed because your employees are too afraid or apathetic to speak up. Even worse, their sense of disempowerment may keep your firm mired in mediocrity. That’s a real problem when 40 percent of employees say they aren’t comfortable sharing th… Read More

Well-being is a smart business proposition that will bring many benefits: a healthier, happier law firm, a roster of satisfied clients, and a blossoming bottom line. But getting there won’t be easy, and it won’t happen overnight. Fortunately, there’s a free roadmap to guide you. The ABA Well… Read More

Sometimes not having an answer is a better state of mind. Read More

Many of us fantasize about visiting distant and exotic places, but one member of Lawyers Mutual’s Client Services team is actually living that dream. Samantha Cruff, marketing communications coordinator, recently returned from a visit to South Korea and Japan. She’s getting ready for a springtime j… Read More